- Build and modify Klara electronic forms for our customers.
- Provide support to our customer base in response to Klara product requests and problems reported by our customers.
- Coordinate across departments to provide support through all stages of the customer s journey.
- Execute an exceptional customer support experience- including responding quickly to questions (via email and online chat) and following up on reported issues.
- Investigate bugs and file tickets with our Engineering team when appropriate.
- Collect customer feedback and advocate customer needs cross-functionally
- Identify patterns in support interactions, then take appropriate action to address these patterns
- Help out with various Customer Success projects as needed

Skills Requirements:

- Have 3+ years of experience in a support role.
- Have a basic knowledge of web technologies,



including knowledge working with mobility focused applications.
- Consider empathy and patience to be among your top strengths.
- Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability.
- Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
- Communicate with a qualified, upbeat, and friendly tone.
- Prioritize well, especially while under pressure.
- Thrives collaborating in a team setting as well as working autonomously.

Skills: Support, Web Technologies, Excel, Customer Services

Experience: 1.00-4.00 Years

📌 Support Specialist I (Hyderabad)
🏢 ModMed Technologies India Private Lid
📍 Hyderabad