ModMed is hiring a driven Support Specialist I to join our positive, passionate, and high-performing Customer Support team focused on providing best-in-class service to our client base. This is an exciting chance to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

- Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries via email, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
- Provide consistent, professional, and high-quality client support to our client base.
- Establish procedures to ensure client satisfaction and quality service delivery.
- Communicate and collaborate across teams and departments to help resolve issues.
- Replicate and document issues for further escalation.





Skills & Requirements:

- Bachelors Degree, preferred
- 1-2 years of related experience in customer service or client-facing role
- Demonstrated expertise with evaluating, troubleshooting, and following-up on customer software application issues
- Experience within a medical practice and/or EMR experience is preferred
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- Knowledge of bug tracking software such as Zen and Jira
- Google suite experience, preferred
- Excellent interpersonal, verbal, and written communication skills
- Ability to effectively prioritize and manage time

Skills: Client Satisfaction, Service Delivery, Client Support, Customer Service

Experience: 1.00-2.00 Years

📌 Support Specialist I (Hyderabad)
🏢 ModMed Technologies India Private Lid
📍 Hyderabad