Your Role:

- Ensure skilled and courteous customer support services.
- Promote a productive and positive experience with customers to ensure high quality support.
- Handle escalated customer service issues as needed.
- Control costs by managing staffing levels, adjusting as volume dictates.
- Monitor call quality and customer satisfaction metrics to improve service levels and assess training needs.
- Administer motivational programs including incentives and contests to drive performance.
- Work across departments in support of the organization.
- Manage the activities of team members.
- Conduct hiring, firing, performance appraisals, and pay reviews.

Skills Requirements:

- Bachelors Degree, required
- Six plus years of experience with at least one year of leadership responsibility.
- Business acumen, excellent communication, leadership skills, functional area expertise, and relationship management.

Skills: Customer Satisfaction, Support Services, Customer Services, Relationship Management

Experience: 4.00-8.00 Years

📌 Manager, Support Services (Hyderabad)
🏢 ModMed Technologies India Private Lid
📍 Hyderabad