Description

Responsibility:

- Answer inbound calls as well as assist customers who have specific inquires.
- Professionally handle the customer call as per the company standard.
- Accurately logging the customer call in CAFM system.
- Handle and resolve customer complaints.
- Provide customers with product and service information.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary
- Prepare reports on customer calls & circulate aging reports to the Execution Team.
- Report the trend to the senior Executive.
- Validating the service report from the execution team & closing the service request logged in the CAFM.
- Build customer’s interest in the services and products offered by the company.
- Provide personalized customer service to the highest level.
- Coordinating with the QHSE Department for site related QHSE issues.




- Assist the site / departmental manager to execute the project/site day to day QHSE requirements.

- Provide assistance in implementation of QHSE management system to achieve the organizational goal.

- Coordinate with other departments for QHSE resources necessary for the workgroup.

- Assist the site/departmental manager to take corrective actions upon identification of the nonconformance.

- Report all near misses, dangerous occurrences and incidents.

- Assist the team in preparing incident reports.

- Assist the site/departmental manager to assess and execute the QHSE training requirements.

- Participate in the site QHSE meeting.

- Participate in the site level hazard identification and risk assessment team.

- Ensure all the workers under his/her management are aware of the internal QHSE alerts.

📌 Customer Service Executive (Maharashtra)
🏢 Al Shirawi
📍 Maharashtra