- Provide day to day application support across the range of Supply Chain Modules for a variety of clients including one or more based in the US
- Incident Management: Analyse, troubleshoot, and resolve functional issues in Oracle Cloud SCM modules (Inventory, Procurement, Order Management, Supply Planning, Warehouse Management) within SLA timelines.
- Service Requests: Handle configuration changes, enhancements, and minor fixes as per client requirements.
- Client Communication: Provide timely updates on ticket progress and maintain transparent documentation in ITSM tools.
- Collaboration: Work closely with technical teams for integrations and customisations when required.
- Knowledge Base: Contribute to building and maintaining functional support documentation and FAQs.
- Ability to resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion Finance module
- Requirements gathering and documentation for business changes.
- Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
- Assist with transitioning clients into support post Cloud implementation projects and from competitors.
- Identifying persistent problems and work with key stakeholders to address the root causes.
- Providing end user application and functionality training.
- Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
- Ensure issues with the Oracle Product are correctly logged, tracked and escalated with Oracle through the Service Request process