Clifford Chance has an ambitious global strategy which puts clients at the very heart of everything the Firm does. The Business Development ("BD") function is pivotal in making the Firm strategy a reality. BD teams collaborate strategically with partners, lawyers and other business skilled functions to drive sustainable growth. The BD function supports conversion of key client and market opportunities through the development and delivery of targeted business development and marketing plans.
Business Development Operations is comprised of central teams of capabilities supporting core Business Development activities across a range of disciplines, one of which is the Business Development Support team. Its focus is to provide key account management and client development tactical and operational activities to support other sub-functions with Business Development, primarily GBU Business Development team, Sectors & Themes and Client Growth & Strategic Client teams.
Who you will work with
To work with and support colleagues in the global Strategic Account Management team across a range of tactical and operational tasks relating to the management and development of GSCs.
What you will be responsible for
Key Responsibilities:
Account Management Activities
- Relationship infrastructure – maintaining information about client team composition, distribution lists and client intranet sites
- Internal relationship communications – assisting with the creation and internal dissemination of relationship information.
- Internal team meetings – arranging and preparing for internal client team meetings, taking notes and following up on actions.
- Client financials – working with the Commercial Analysis Team to respond to financial information-related reporting requests.
- Client fee arrangements – maintaining fee agreements on the central database and responding to requests for fee information.
- Client reporting – collating information for and assisting with the creation of client Value Added Reports (VAR) and other relationship reports specified by the client.
- Secondments – maintaining secondment information, liaising with client secondees, arranging and assisting with briefing sessions.
What you will do
Client Development Activities
- Client information and research – collating and maintaining information for clients; including descriptions of new matters, organisation charts, business structures and client strategies. This will involve liaising with other teams (e.g. Commercial Analysis), leveraging internal reports, and liaising with key client team members throughout the firm to gather information.
- Client planning – supporting the Strategic Account Managers in the implementation of the client plan, including tracking actions.
- Client listening – supporting the process associated with taking client feedback and using the intelligence to support the growth of the client.
- Relationship meetings – assisting with the production of relationship documents and materials ahead of meetings.