Job descriptionAGM / DGM OperationsLocation: Coimbatore (Must be HQ at Coimbatore)Language: Hindi is mandatoryExperience: Relevant senior-level operations experience in the parcel/logistics industryJob SummaryWe are looking for an experienced AGM / DGM Operations to lead and manage end-to-end operations for a leading parcel service company in Coimbatore. The ideal candidate should have strong exposure to Pan-India operations and/or operations across major cities, with proven expertise in managing large teams, hubs, service quality, productivity and operational profitability.Key ResponsibilitiesOperations Management- Manage end-to-end parcel/logistics operations across assigned locations.- Drive operational performance, productivity, service quality and cost efficiency.- Ensure smooth functioning of hubs, branches, delivery operations and associated facilities.- Monitor daily operational KPIs and take corrective actions to achieve targets.- Ensure timely pickup, processing, movement and delivery of shipments.Pan-India / Multi-City Operations- Must have experience managing operations across Pan-India or major Indian cities.- Coordinate with regional/zonal teams and central operations.- Standardize processes and best practices across multiple locations.- Manage operational challenges involving high shipment volumes and multiple stakeholders.Team & People Management- Lead large teams of operations, hub and delivery personnel.- Build a performance-driven culture and improve employee productivity.- Manage manpower planning, recruitment,



training and performance evaluation.- Develop second-line leadership and operational talent.Business & Cost Management- Drive operational profitability through effective manpower, route and resource utilization.- Control operating costs without compromising customer service.- Monitor productivity, capacity utilization and other critical operational metrics.- Support business growth through scalable and effective operating processes.Customer Service & Quality- Ensure adherence to defined service-level agreements and delivery timelines.- Monitor customer complaints, escalations and service failures.- Identify root causes and implement sustainable corrective actions.- Improve customer experience and operational service quality.Compliance & Process Excellence- Ensure compliance with company policies, SOPs and statutory requirements.- Strengthen operational controls and minimize losses, damages and shipment exceptions.- Drive continuous improvement and process optimization initiatives.Candidate Profile- Graduate/Postgraduate with strong operations experience.- Significant experience in parcel, courier, express logistics, e-commerce logistics or similar industries.- Proven experience in Pan-India operations or operations across major cities is mandatory.- Strong leadership experience managing large and geographically distributed teams.- Excellent understanding of hub, sortation, transportation and last-mile operations.- Strong analytical, problem-solving and decision-making skills.- Hindi language proficiency is mandatory.- Willingness to travel extensively as required.Industry: Leading Parcel / Courier / Logistics CompanyMandatory: Hindi + Pan-India/Major City Operations ExperienceIf your expeience suits our JD, Pl share your updated resume to (phone hidden)

📌 AGM / DGM Operations-Coimbatore (Chennai)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Chennai