This role focuses on delivering expert policy servicing support for property and casualty insurance operations within a global corporate workplace using strong proficiency in MS Office to manage complex data documentation and reporting needs while working from office in night shifts to ensure accurate timely and compliant processing of customer policies and endorsements across regions.
Responsibilities
Deliver accurate policy servicing for property and casualty insurance portfolios by processing endorsements renewals and cancellations with strong attention to detail and compliance requirements
Execute daily policy data updates in core systems using advanced MS Office skills to ensure data integrity and timely availability for business stakeholders
Prepare structured policy documentation and reports by leveraging spreadsheets and word processing tools to support operations audits and client queries
Coordinate with internal operations teams to clarify policy instructions and resolve servicing discrepancies in a timely and professional manner
Maintain thorough records of policy changes and customer interactions in line with regulatory expectations and internal quality standards
Review source documents such as proposals and schedules to validate coverage details and ensure consistency across systems and outputs
Apply operational guidelines and standard operating procedures to manage queues and meet defined productivity and quality benchmarks in night shift conditions
Analyze recurring servicing issues and recommend process improvements that enhance accuracy efficiency and customer satisfaction for policy administration
Respond to internal queries on policy servicing by providing clear well documented explanations based on available data and reference materials
Support service continuity by adhering to work from office schedules and collaborating with colleagues to manage workload peaks and critical cutoffs
Utilize spreadsheets to track key metrics for t