As a Product Owner you will coordinate and support the onshore Product Owner, business stakeholders and associated business processes. You will ensure and uphold support SLAs and uptimes. This role requires combining technical aptitude and business acumen to help achieve maximum efficiency and operational value of our Pricing platforms. You will work closely with onshore & offshore support team to refine user stories, analyze issues. You will work across various internal operational teams to maximize our customer experience. You will demonstrate your ability to build relationships with new and existing customers, manage complex customer relationships, achieve customer satisfaction, and drive customer retention and expansion.

Job Duties

Define, manage, and report support metrics including (Tier 1, Tier 2 & Tier 3).
Identify incident trends and address the issues in a holistic fashion.
Define and own the Pricing support processes and any improvements to the process.
Prioritize work for the team based on impact and criticality.
Be the go-to person for any escalations for the support team.




Be the single point of contact for the AMS/CFS process.
Ability to lead and motivate the support teams to be productive and effective.
Become a subject matter expert on Bridgestone platforms, operational processes, and resources.
Work with different technical team members to solve for Priority tickets.
Assist customers to gain greater value from our platforms and make it easy to business with Bridgestone.
Scheduled meetings with different platform teams to refine support process and prioritize the small enhancements and business requests.
Present the support status in monthly operational review meeting.
Proactively monitor platform health to assess gaps and risks.
Coordinate audit related tasks & ensure audit compliance.
Collaborate with cross-functional teams.
Managing and prioritizing the support product backlog, translating product managers' strategies to user stories & enablers f

📌 Product Owner (India)
🏢 Bridgestone Americas
📍 India