Reports To: Head of Customer Success / Head of Support
About Aliste Technology
Aliste Technology is a smart-metering and energy-technology company helping property owners and operators manage electricity consumption, metering, billing and collections more efficiently.
We are looking for a high-ownership Customer Success Manager who can manage assigned clients/properties end-to-end and ensure that customers receive consistent service, operational issues are resolved quickly, and properties remain healthy and retained.
Role Objective
The CSM will be the primary owner of assigned client accounts/properties after onboarding.
The Person Will Be Responsible For
Maintaining strong client relationships.
Ensuring smooth onboarding and installation.
Monitoring property health and meter performance.
Driving resolution of grievances and escalations.
Coordinating with Operations, CCE, Sales and Finance.
Monitoring outstanding payments and supporting collections.
Reducing property churn/drop.
Driving Auto-Pay and Partner App adoption.
Conducting regular client reviews.
Identifying risks before they become escalations.
Maintaining accurate CRM/Zoho and reporting data.
The CSM is expected to own the problem until closure, rather than simply forwarding it to another team.
Key Responsibilities
Client & Account Management
Act as the primary point of contact for assigned clients.
Build strong professional relationships with property owners, operators and key stakeholders.
Understand each property's business requirements and operational challenges.
Conduct regular client calls and meetings.
Maintain proper records of all important client discussions.
Ensure commitments made to clients are tracked and closed within agreed timelines.
Property Health Manage