Gruve is an creative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position Summary
We are seeking a highly skilled Technical Account Manager with strong hands-on experience in Network Security, Firewall technologies, and team leadership. The ideal candidate will be an individual contributor as well as a team manager, capable of driving complex projects while also mentoring and managing a team of Network Security Engineers and Consultants.
Key Responsibilities
Lead and manage end-to-end network security projects across global enterprise environments.
Act as a technical subject matter expert on Palo Alto Networks, FortiGate, Cisco Firewalls,
and Load Balancers (Citrix/F5).
Design, implement, and manage security rules and configurations on Palo Alto and FortiGate firewalls.
Troubleshoot Layer 4 and Layer 7 application and connectivity issues.
Oversee Global Protect VPN configurations and support.
Manage firewall backups and recovery operations for business continuity.
Collaborate with stakeholders to define project scope, objectives, timelines, and deliverables aligned with PMP and ITIL frameworks.
Develop and enforce Standard Operating Procedures (SOPs) for configuration changes and operational processes.
Lead, mentor, and manage a team of network security engineers and consultants, ensuring high-quality project delivery.
Interface with clients, vendors, and internal teams to present project status, security recommendations, and risk assessments.
Lead and mentor a team of network security engineers and consultants.
Allocate tasks, review c