We’re Hiring | Quality Analyst – Customer Experience Team
? Location: Bangalore
? Job Type: Full-Time
?? Experience: 2+ Yea
rs? Joining: Immediate Joiners Preferr
e
d
? Job Overview
We are
looking for a Quality Analyst to join our Customer Experience team. In this role, you will be responsible for auditing customer interactions across voice, chat, and ticketing/email channels, identifying what is going wrong and why, and translating those insights into actionable feedback and coaching.
Your w
o
rk will directly contribute to improving agent performance, customer experience, and overall service qualit
y
.
✅ Key Requirements2+ year
s of experience as a Quality Analyst, preferably in a customer experience/contact center environmentExperie
nce in auditing voice, chat, and email/ticket interactionsStrong
analytical and communication skillsAbility
to identify performance gaps and provide effective coaching feedbackEnglish
and Hindi proficiency is essentialImmedia
te joiners are preferr
e
d
? Interested candidates can share their updated resume at:nl-hr@n
arrowlabs.in
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o
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