About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a Recent World of Communications

You will be accountable for

(Key Responsibilities)

Overseeing the org wide SFDC administration and lead the L1 SFDC Support Desk
Managing Salesforce user access, roles, profiles, opportunity related issues, customer onboarding in CRM, sharing rules, workflows, and groups.
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality,



implementing rules and automation as needed
Work closely with Sales, Marketing, Business Operations, Finance, Service Delivery, Service Assurance & IT teams to align business needs and finalize operational requirements
Review current processes to identify opportunities for automation, improvement and strengthening any gap areas that lead to inefficiencies in Sales cycle, revenue loss or audit/compliance issues
Coordinating & Interfacing between Business Teams, Program managers & IT Development team to ensure seamless transition of business requirements into workable system solutions as per the priority laid down by the Program management team
Lead and participate in estimations definition and/or refinement for projects, features, epics and stories.
Management of integrated applications and third-party suppliers including LinkedIn Sales Navigator, Outreach, etc.

You have

(Qualification and exp)

K

📌 Manager - Global Sales Enablement (India)
🏢 Tata Communications
📍 India