Job Description

ServiceNow Architect – ITSM, Service Catalog & Integrations
Job Profile Summary
We are seeking an experienced ServiceNow Architect with 10+ years of overall IT experience and strong expertise in the ServiceNow platform, particularly ITSM, Service Catalog, integrations, and platform customization . The candidate will be responsible for designing scalable ServiceNow solutions, defining technical architecture, leading implementations, and ensuring alignment with enterprise architecture, security, governance, and business requirements.
Key Responsibilities
- Design and architect end-to-end ServiceNow solutions across ITSM and Service Catalog.
- Lead architecture, technical design, development, configuration, testing, deployment, and support activities.
- Provide solid expertise across Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Design and implement complex Catalog Items, Record Producers, Order Guides, Catalog Variables, Variable Sets, and Workflows/Flow Designer .




- Develop and maintain integrations between ServiceNow and enterprise applications using REST, SOAP, IntegrationHub, MID Server, APIs, and web services .
- Configure and develop UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, Data Policies, and ACLs .
- Define best practices for ServiceNow scripting, customization, configuration, performance, and maintainability.
- Design integration architecture and ensure secure and reliable data exchange between ServiceNow and external systems.
- Lead technical discussions with business stakeholders, solution architects, developers, and infrastructure teams.
- Review technical designs and code to ensure adherence to ServiceNow development standards.
- Support CMDB and CSDM-aligned architecture where applicable.
- Identify opportunities to reduce customizations and maximize the use of out-of-box ServiceNow capabilities.
- Troubleshoot complex platform, integration, performance, and production issu

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