Job Description
Senior Manager, SAP Basis
Job Summary
We are seeking a Senior Manager, SAP Basis to lead the stability, security, strategic direction, and operational performance of our SAP landscape in a fast-paced, dynamic, and large-scale enterprise environment. This role combines deep technical leadership, partner and team leadership, and end-to-end accountability for operational support and project delivery across Azure-hosted environments, SAP BTP support, SAP data archiving, routine patching, upgrade and migration planning, landscape strategy, performance tuning, vulnerability remediation, and audit and compliance support, all executed through disciplined ITSM processes. The role requires a leader who can balance hands-on technical depth with broader platform strategy, cross-functional influence, and delivery leadership.
Key Responsibilities
Lead the overall SAP Basis function across the landscape, ensuring reliability, security, service quality, and alignment to business priorities
Set direction for SAP Basis operational strategy, platform roadmaps, lifecycle planning,



and continuous improvement initiatives
Lead external support partners and internal stakeholders, including service delivery governance, escalations, performance management, and accountability
Provide senior technical oversight across monitoring, incident response, patching, upgrades, refreshes, transports, performance tuning, and SAP BTP support
Own SAP landscape strategy, including upgrade planning, migration planning, capacity planning, resiliency, and long-term platform health
Oversee SAP Basis support for Azure-hosted environments and SAP data archiving activities, ensuring secure, reliable, and scalable operations
Ensure work is executed in alignment with established ITSM processes, operational controls, governance standards, and support expectations
Partner with security teams on SAP security notes, vulnerability remediation, certificate lifecycle, TLS-related technical security operations

📌 Senior Manager, IT (Bengaluru)
🏢 The Kraft Heinz
📍 Bengaluru