IT Technical support administrator – TMS Gurgaon
TMS Global is a wholly owned subsidiary of DS Smith PLC, a leading multinational packaging and display manufacturing business. TMS Global specialises in outsourcing retail display, print and packaging solutions and operates across 97 markets worldwide.
Our global community consists of more than 300 colleagues working across APAC, LATAM, EMEA and North America, collaborating to deliver cutting-edge solutions for some of the world's leading brands.
About the Role
Within this role you will be joining an established shared service centre in Gurgaon, and an IT Services team which supports over 300 end users globally across all our regions.
You will be able to have hybrid working, where the hybrid work pattern will allow for up to 2 days working from home, 3 in the office on monthly rotational shifts.
As the IT Technical Services Support Administrator, you will be to joining a highly experienced team, reporting into the IT Support Team Lead, bringing experience and expertise in IT support and problem solving,



managing and owning service requests relating to software, hardware, and project support.
This is both an internal and customer facing role, and you will demonstrate the ability to communicate and deliver effectively across multiple BAU objectives and projects.
Some typical day to day tasks will cover:
Provide exceptional and first-class remote, on site, and telephone technical support across several key workflows, whilst building rapport with internal and external teams and colleagues.
Assist with the creation of policies procedures and processes.
Help in Generating Report of Ticketing and HW/SW Inventory
Hardware / Software procurement and general system & application administration.
Asset Management / License Capacity Management.
End user Desktop / IT support
Setup / Configuration / Profiling of laptops & mobile devices.
Installation / Configuring / Documentation of Software and services.
Co-ordinate with third party

📌 IT System Support Administrator (Gurugram)
🏢 Ds Smith
📍 Gurugram