Vacancy Description
This role combines the official Esker Global Administrator responsibilities with full Application Management ownership, governance, service delivery oversight, vendor coordination, continuous improvement and business relationship management.
Role Purpose
Act as the single point of accountability for the Esker platform, ensuring operational stability, governance, support excellence, knowledge management, integration oversight and continuous improvement across the global organization.
Core Esker Administration Responsibilities
User, group and profile administration
TOR-related BAU maintenance activities
Workflow and configuration management
Reporting, dashboard and view administration
Application monitoring, troubleshooting and operational support
Management of administrative setup, tables and configurations
Application Ownership & Governance
End-to-end application ownership and accountability
Platform governance and service improvement planning
Ownership of support model and operating procedures
Define governance forums and stakeholder engagement processes
Ensure compliance, audit readiness and documentation standards
Integration & E-Invoicing Management
Maintain Integration Flow documentation
Support E-Invoicing implementations with Esker and Integrations team
Coordinate SAP S/4, SAP Ariba and Master Data related support activities
Ensure integration continuity and operational readiness
Coordinate troubleshooting across connected platforms
Incident, Problem & Escalation Management
Coordinate incidents and major service disruptions
Manage escalations between Key Users, Esker, AMS support, MDM and Ariba teams
Lead root cause analysis activities
Track corrective actions and service improvement initiatives
Stakeholder & Vendor Management
Primary liaison between business users and Esker
Coordinate activities with Finance, Process Owners, AMS, GITOPS and Local Administrators
Manage Customer Success and Support relatio
📌 Esker Global Administrator (Chennai)
🏢 GloPros
📍 Chennai
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