DLS is a hotel chain based in North India with 26 properties, offering premium accommodations and impeccable hospitality since its opening in 2014. Tucked away in the foothills of the Himachal and Uttarakhand Mountains, DLS has garnered a reputation as one of the North's most sought-after four-star resorts and hotels. Known for turning moments into memories for leisure and business travelers alike, DLS presents unmatched blend of luxury, including 700+ rooms, fine dining, and elegant event spaces. With a focus on individualized experiences, DLS ensures a memorable visit with breathtaking views and superb service.
Role Description
This is a full-time on-site role for a Reservations Executive, located in Karnal. The Reservations Executive will be responsible for handling booking and reservation inquiries, providing excellent customer service, and ensuring customer satisfaction.
They will assist with sales and promotions, work closely with other departments to coordinate guest needs, and maintain accurate records of reservations. Additionally, the role involves responding to guest inquiries, managing communications, and helping optimize the guest experience at DLS Hotels.
Qualifications
Strong Communication and Customer Service skills
Proven ability to ensure Customer Satisfaction and handle Reservations
Experience in Sales and an understanding of hospitality services
Excellent interpersonal skills and attention to detail
Ability to work independently and within a team
Prior experience in a hotel or hospitality workplace is a plus
Bachelor's degree in Hospitality Management or a related field is beneficial