Warehouse Management & Customer Service
Long Term Capacity Building in Warehousing. Tracking execution Long Term Depot footprint.
Drive Warehouse Automation, Digitizing warehouse operations, Visual Analytics, WMS, Customer Service. Digitize Vehicle tracking, WMS, TMS,
Design and Implementation of vertical warehousing
Tracking Warehouse Utilization & suggest long term & short term plans.
Warehouse Cost Management, selection of warehouses, negotiation of C & F expenses etc. Vendor engagement
Driving Depot Operational efficiencies to manage high throughput, faster truck turn around time, labor efficiencies etc.
Implementation & monitoring CFA Audits & Performance Score Card.
Develop & implement Depot SOPs and put in controls to ensure compliance
Design and implement Depot Payment structure, Depot Audits.
Driving PDP compliances, Implementation of CRSE
Drive & motivate CSOs and Warehouse Representatives to achieve highest level of service metrics.
Drive & monitor best practices across all warehouses across regions.
Designing & implementing trainings.
Other Responsibilities
Designing & monitoring Customer Service metrics.
Driving Regional Customer Service Managers for corrections of norms, PDP redesign etc.
📌 National Warehouse Manager (Bengaluru)
🏢 Britannia Industries
📍 Bengaluru
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