Position Title Operations Head — PAN India Operations Department Supply Chain Reports To President — Supply Chain Location Mumbai (Corporate Office), with extensive PAN India travel (Preferred), Open to Pan India Team Managed Regional Operations Heads
Role Purpose
The Operations Head will own end-to-end responsibility for PAN India Operations at Vashi. The role is accountable for driving digital adoption, order fulfilment performance, process turnaround time, service quality, and cost-efficient productivity — while leading the operations team through the transition with robust morale and effective change management.
Key Responsibility Areas (KRAs)
KRA What Success Looks Like
Digital Adoption Increase % of SO booked through AI and DigiServe platforms; reduce manual booking dependency Order Fulfilment (OTIF) Improve Order OTIF from the current 69.07% baseline, without adding manpower Turnaround Time (TAT)
Reduce median TAT from Case Creation to Approve SO below the current 7.05-hour baseline Quality & Customer Experience Reduce customer complaint rate from the current 0.96% baseline through root-cause resolution PAN India Network Management Consistent operating discipline and performance across all distribution centres Productivity & Cost Deliver improvements through process redesign and automation rather than headcount addition People & Change Management High team morale and engagement through the leadership transition; effective cascade of change
Core Responsibilities
Own the PAN India operations for service metrics — OTIF, TAT, complaints, and digital order share — across all distribution centres
Drive adoption of the AI booking assistant and DigiServe platform to reduce manual sales order booking and improve accuracy and speed
Redesign the Case Creation-to-SO-Approval workflow to cut median TAT, identifying and removing bottlenecks across regions
📌 Operation Head (Bhiwandi)
🏢 Vashi Integrated Solutions
📍 Bhiwandi
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