Role Overview
The FMCG Last Mile Executive will support end-to-end last-mile delivery operations ensuring timely and effective order dispatch and delivery coordination. The role will manage vehicle fleet coordination, monitor deliveries, coordinate with warehouse and customer support teams, resolve operational issues, and ensure adherence to delivery SLAs and operational SOPs.
This is a field-intensive role requiring extensive travel across distribution centres, delivery zones, rider hubs, and partner locations including intercity travel.
Key Responsibilities
Manage daily last-mile dispatch operations and ensure timely order allocation to riders.
Coordinate with warehouse teams for smooth order handover and dispatch readiness.
Monitor real-time delivery performance and ensure adherence to customer slots and delivery SLAs.
Coordinate with delivery executives, gig riders, fleet vendors, and 3PL partners.
Ensure rider availability, shift-wise deployment, attendance, and productivity.
Track delayed, undelivered, failed, and re-attempt orders and drive timely resolution.
Identify operational bottlenecks and proactively escalate delivery issues.
Drive reduction in delivery delays, re-attempts, cancellations, and operational leakages.
Monitor key metrics including OTD %, delivery success rate, first-attempt delivery rate, slot adherence, turnaround time, and rider productivity.
Ensure proper handling of fresh produce, hygiene standards, freshness, and cold-chain compliance wherever applicable.
Conduct regular field visits across warehouses, delivery zones, rider hubs, and partner locations including intercity travel.
Maintain daily dispatch, rider, delivery, attendance, and operational records.
Prepare MIS and operational reports and provide data-driven insights to supervisors and managers.
Support operational audits, SOP implementation, process improvement, and corrective actions.
Work closely with internal and external stakeholders to ensure smooth day-to-day last-mile
📌 Logistics Executive (India)
🏢 Pluckk
📍 India