Job Summary

This role supports policy servicing activities for a global property and casualty portfolio in a structured work from office setting during night shifts. The professional will prepare update and validate policy data using MS Office tools to ensure accuracy timeliness and compliance with internal standards. The role contributes to a dependable customer experience and supports better risk decisions for clients.

Responsibilities

Perform policy servicing tasks such as data entry validation and document preparation in MS Office to maintain accurate and updated policy records for global clients
Execute endorsement processing renewals and policy amendments by following documented standard procedures to ensure consistent and reliable service delivery
Review source documents and client instructions carefully to identify missing information and discrepancies before updating policy records in internal systems
Coordinate with internal stakeholders through email and collaboration tools to clarify instructions and resolve policy data queries within agreed timelines




Prepare structured reports and logs in MS Office to track completed transactions error trends and process compliance for periodic review
Conduct quality checks on assigned work items to confirm adherence to accuracy targets and promptly correct identified issues to reduce rework
Manage daily work queues during night shift hours by prioritizing items based on urgency and service level commitments to meet productivity goals
Adhere to company policies information security guidelines and regulatory requirements while handling sensitive policyholder information and documentation
Document step by step process updates and improvement suggestions in a clear format to support standardization and future training needs
Support process improvement efforts by sharing recurring issues data quality challenges and practical ideas that can help streamline policy servicing activities
Respond to queries from supervisor

📌 PE-Policy Servicing (Noida)
🏢 Cognizant
📍 Noida