Serve as a subject matter expert in policy servicing for property and casualty insurance delivering accurate policy maintenance and client support using advanced MS Office skills. Handle complex endorsements renewals and service requests from the office during night shifts ensuring high quality compliance and timely outcomes within a team-oriented global environment.
Responsibilities
Manage end to end policy servicing activities by processing endorsements renewals cancellations and reinstatements with high attention to detail and accuracy
Analyze policy documents schedules correspondence and system records to ensure that all policy changes are correctly interpreted and implemented within agreed timelines
Coordinate with internal operations underwriting and quality team members to clarify instructions resolve discrepancies and ensure smooth completion of policy servicing tasks
Respond to complex service requests from stakeholders by researching relevant policy information and providing clear concise and well documented resolutions
Utilize advanced MS Office capabilities including spreadsheets text documents and presentations to track work volumes maintain logs and prepare periodic reports on productivity and quality
Update and maintain policy administration tools and trackers so that all transactions are accurately recorded and easily auditable for internal and external reviews
Review completed transactions against standard operating procedures and quality benchmarks to minimize errors rework and potential compliance issues
Support continuous improvement initiatives by identifying recurring process gaps proposing practical solutions and helping to document revised procedures for the team
Collaborate with night shift colleagues to manage workload distribution provide status updates and ensure seamless handovers across different functions or locations
Communicate clearly and professionally with cross functional stakeholders to explain complex policy serv