Job Title: Customer Support Officer Designation: Customer Support Officer

Location: Mph-Cybercity Tower 4, Pune, IN

Job Summary

We are seeking a dedicated and detail-oriented Customer Support Officer to join our team. The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills, both written and spoken. This role is crucial in providing outstanding support to our clients, ensuring their inquiries and concerns are addressed promptly and effectively.

Responsibilities

Respond to customer inquiries regarding insurance products and services, providing accurate and timely information.
Assist customers in understanding their insurance policies, claims processes, and coverage options.
Document customer interactions and maintain detailed records of inquiries and resolutions.
Collaborate with internal teams to resolve customer issues and improve service delivery.
Conduct follow-ups with customers to ensure satisfaction and address any ongoing concerns.
Stay updated on industry trends, product knowledge,



and regulatory changes affecting the insurance sector.
Participate in training sessions and workshops to enhance communication and customer service skills.
Provide feedback to management on customer trends and potential areas for service improvement.

Mandatory Skills

Strong knowledge of insurance products and services.
Excellent written and verbal communication skills.
Ability to convey complex information in a clear and concise manner.
Proficient in using customer support software and tools.
Robust problem-solving skills and attention to detail.

Preferred Skills

Experience in a customer support role within the insurance industry.
Familiarity with CRM systems and customer support platforms.
Ability to work collaboratively in a team environment.
Strong organizational skills and the ability to manage multiple tasks simultaneously.

Qualifications

Bachelor's degree in Business Administration, Communications,

📌 Customer Support Officer (Pune)
🏢 Mphasis
📍 Pune