Voice Process Executive Commercial Support Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: 8th, 10th, 12th or Above Location/: In And Around Chennai Your Duties/: Inbound and Outbound Telephone Operations/: Maintain qualified telephone etiquette, tone, and empathy while handling a high volume of incoming customer enquiries or making focused outgoing calls. Customer Problem Resolution & Escalation Management/: Identify customer problems, respond to questions about products and services, troubleshoot account difficulties, and de/-escalate irate customers, always aiming for First/-Call Resolution. Script Adherence & Quality Compliance/: To maintain high call quality scores, strictly follow authorised call flows, disclosures, compliance scripts, and security protocol requirements. CRM System Logging & Case Documentation/: During and right after calls, accurately record customer interaction information,



call outcome disposition codes, comments, and follow/-up tasks into CRM platforms. Cross/-Functional Case Routing/: In order to ensure correct case tagging and unambiguous handover documentation, escalate unresolved complicated technical issues, billing disputes, or second/-tier support requests to specialised internal departments. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: If applicable Current/Last Drawn Salary Monthly/Annual/: Notice Period/: We invite you to apply and explore this exciting opportunity Warm Regards, HR /- Maria

📌 Voice Process Executive Commercial Support (Chennai)
🏢 GS Infotech
📍 Chennai