Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Skills:




- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication hindi or english and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduation

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
- Provident Fund

Language:
- Hindi (preferred)
- English (preferred)

Work Location: In person

📌 Customer Care Executive (Kirti Nagar)
🏢 RIMS India
📍 Kirti Nagar