Key Responsibilities and Duties:
- Inspections: Conduct daily inspections of guest rooms, public spaces, and laundry to ensure compliance with cleanliness standards.
- Staff Management: Train, schedule, and supervise housekeeping staff (often managing 10-15 people).
- Inventory Control: Monitor, order, and maintain cleaning supplies, uniforms, and equipment.
- Operational Efficiency: Assign tasks and coordinate with the front desk/maintenance departments for room turnovers.
- Guest Service: Respond promptly to guest requests, complaints, and special needs.
- Administrative Tasks: Complete daily reports on room status, staff attendance, and maintenance issues.