2. Cashless Claim Processing
- Collect required documents from patients
- Submit pre-authorization requests to TPAs/insurance companies
- Coordinate approval for cashless treatment
3. Documentation Management
- Maintain patient insurance records
- Ensure all forms are correctly filled
- Upload and organize medical documents, bills, discharge summaries, etc.
4. Coordination Between Departments
- Communicate with:
- Doctors
- Billing department
- Insurance companies
- Patients and relatives
- Follow up on pending approvals and queries
5. Claim Settlement
- Assist in final bill settlement
- Resolve claim discrepancies or rejections
- Track claim status until completion