Role & Responsibilities
- Online Targets - Meeting monthly sales target & outperform him/herself.
- E-Commerce - CRM operational experience with the ability to re-imagine new ways to improve upon the client's promise.
- Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.
- Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
- Responsible for improving the brand CSAT & NPS score.
- Working with the team on getting the right information and closing the tickets accordingly.

Skills:
- Understanding of analytical and reporting skills.




- 2-3 yrs of CRM experience will be nice.
- Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
- Ideally should come from fine jewellery or premium brands (not a must).
- Loves to talk to customers & solve their queries.
- Focuses on a quick turnaround time for maximum output.
- Well aware of the latest social media developments/trends.
- Good at coordination & communication - Internally and externally
- Understanding of commercial awareness. Strong interest in e-commerce and salesmanship. You value your responsibility, quick pace, teamwork, and straightforward communication. You enjoy working in a fast-growing organization, with many different contac

Pay: ₹40,000.00 - ₹70,000.00 per month

Work Location: In person

📌 Online Sales Executive (Bandra West)
🏢 Tyaani Jewellery A Karan Johar Brand
📍 Bandra West