Key Responsibilities
- Oversee day-to-day operations of the branch and ensure smooth workflow across all departments.
- Ensure proper coordination between counselling, telecalling, admissions, and filing teams.
- Maintain accurate documentation and operational processes as per company policies and SOPs.
- Lead, motivate, and manage the branch team to achieve monthly and quarterly business targets.
- Monitor employee performance and provide regular training, guidance, and support.
- Conduct team meetings, performance evaluations, and strategy discussions.
- Develop and implement strategies to increase student enrollments and improve conversion rates.
- Ensure effective lead management, timely follow-ups, and client handling by the team.
- Supervise study visa counsellors and ensure accurate and skilled guidance is provided to clients.
- Monitor branch productivity, admissions, and visa success ratios.
- Handle escalated client issues and ensure excellent customer satisfaction.
- Coordinate with senior management regarding branch performance, reporting, and target achievement.
- Ensure discipline, professionalism, and a positive work environment within the branch.
Required Skills & Qualifications
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Good knowledge of study visa processes and counselling procedures.
- Ability to work under pressure and achieve targets.
- Strong organizational and problem-solving skills.
- Proficiency in MS Office and reporting systems.
- Minimum experience in immigration, education consultancy, or related field preferred.
Pay: ₹30,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
📌 Branch Manager (Chandigarh)
🏢 Guru Kirpa Immigration
📍 Chandigarh
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