Department overview:
Operational Excellence is a department which sits under Client Services division of OSTTRA (a KKR group company). This department is responsible for working on business transformation projects emanating from Client Services and Product Strategy/ Commercial divisions of OSTTRA and thereby ensuring Operational readiness post Go live.
Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.
The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, processes and tools. The team is responsible for conducting business process analysis,
identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.
Operational excellence professionals work in a rapid-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with mínimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.
Position summary:
Added to this, knowledge and working experience of implementing Operational excellence and business transformation principles like Lean, Six sigma is a must.
Exceptional communication skills, both verbal and written are a must.
Prior experience of working on any of OSTTRA products will be a big plus.
Duties & accountabi
📌 Associate Director operational Excellence (Gurugram)
🏢 Osttra
📍 Gurugram
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