We are looking for a high-impact Sales & Soft Skills Trainer who can elevate the communication, confidence, and conversion abilities of our team. This role is not just about training—it’s about driving measurable performance improvement across sales conversations, client interactions, and overall professional communication.
You will work closely with sales, customer success, and operations teams to identify gaps, design training modules, and ensure consistent execution.
Key Responsibilities
- Design and deliver training programs on:
- Sales pitch & objection handling
- Communication skills (verbal & written)
- Accent neutralization & voice modulation
- Client handling & relationship building
- Conduct regular call audits and provide actionable feedback
- Create training materials, playbooks, scripts, and SOPs
- Run mock calls, role plays, and real-time coaching sessions
- Identify skill gaps and create personalized improvement plans
- Train freshers as well as upskill existing team members
- Collaborate with leadership to align training with business goals
- Track and report training effectiveness with data-driven insights
Key Result Areas (KRA)
- Improve sales conversion rate by X% within 3-6 months:
- Increase call quality scores across teams
- Reduce communication-related errors and escalations
- Improve client satisfaction (CSAT/NPS) scores
- Reduce ramp-up time for new hires
- Ensure 100% training completion and assessment tracking
- Measurable improvement in:
- Confidence level
- Clarity of communication
- Objection handling ability
- Build a scalable training framework for ongoing learning
Required Skills & Qualifications
- Proven experience as a Sales Trainer / Soft Skills Trainer
- Solid understanding of sales processes and customer psychology
- Excellent communication and presentation skills
- Experience in call auditing and feedback frameworks
- Ability to coach individuals at different skill levels
- Familiarity with tools for training, recording, a