411028
- Ensure 100% advance payment collection for AMC before contract activation.- Ensure 100% advance payment for parts from non-privilege customers.- Submit customer POs immediately to the CC team for timely OC creation.- Ensure all received POs are converted into executable OCs without delay.- Obtain GRN from customers within 10 days from delivery/fitment date.-
- Actively coordinate with customers to ensure timely payment collection.- Review pending quotations (Parts/AMC/Labor)
on a weekly basis and follow up for conversion.- Ensure 100% scheduled call closures within the committed due date (Warranty & AMC).- Maintain average service ticket closure within 48 hours.- Attend breakdowns promptly and ensure mínimal machine downtime.- Raise FIR on the same day after attending warranty complaint calls.- Clearly document Complaint, Cause, and Cure in service tickets before FIR submission.- Ensure timely submission of defective/failed parts to Head Office as per guidelines.- Follow all service SOPs, documentation, and system updates (CRM/SAP) accurately.- Build robust rapport with customers—this directly improves AMC conversion, payment collection, and repeat business.- Aim to resolve issues in a single visit by carrying critical spares and proper diagnosis tools.- Ensure all updates in CRM/SAP are real-time and error-free, as it impacts billing and performance tracking.- Continuously improve technical knowledge on all models and troubleshooting techniques.
📌 Territory Service Executive (Solapur)
🏢 Roots Group of Companies
📍 Solapur
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.