We are looking for a Customer Care Executive to manage customer interactions for our online business across platforms like Amazon and Flipkart. The role involves handling queries related to orders, deliveries, returns, and product information while ensuring a seamless customer experience.
Key Responsibilities
- Manage order-related issues (order status, delays, cancellations, returns, refunds)
- Respond to customer messages on Amazon/Flipkart seller panels
- Coordinate with logistics partners for delivery-related concerns
- Resolve complaints and ensure high customer satisfaction
- Maintain records of interactions and update CRM systems
- Monitor customer feedback, ratings, and reviews on online platforms
- Escalate complex issues to relevant internal teams
- Ensure timely response as per platform SLA
Requirements & Skills
- Strong communication skills (Hindi & English preferred)
- Basic knowledge of e-commerce platforms (Amazon/Flipkart seller panel is a plus)
- Good problem-solving and customer-handling skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accountability
Qualification
- Any Graduate (preferred)
Experience
- 2 - 5 years (E-commerce or customer support experience preferred)
Working Conditions
- 6 days working
- Work from office
Preferred (Good to Have)
- Experience handling Amazon/Flipkart seller accounts
- Knowledge of order processing, returns & refunds in e-commerce
- Familiarity with customer satisfaction metrics (CSAT, response time)
Job Types: Full time, Permanent
Pay: ₹22,000.00 - ₹50,000.00 per month
Application Question(s):
- What is your current CTC in Lacs per annum?
- How many years u have worked as customer relationship manager?
Work Location: In person
📌 Customer Support Executive (Nashik)
🏢 My ORL Care Private
📍 Nashik
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