Company: BMW Motorrad
Location: New Delhi (Lutyens Workshop)
Department: Service / Body Shop
Job Summary
The Body Shop Advisor is responsible for managing accident repair cases, handling insurance claims, and ensuring high-quality restoration of BMW motorcycles. The role acts as a bridge between customers, insurance companies, and workshop technicians to deliver a premium service experience.
Key Responsibilities
1. Customer Interaction
- Receive customers with accidental/damaged motorcycles
- Inspect vehicle and explain repair scope
- Provide accurate cost estimates and timelines
2. Damage Assessment
- Assess external and structural damage (fairings, panels, tank, chassis)
- Decide repair vs replacement as per BMW standards
- Prepare detailed job cards
3. Insurance Claim Handling
- Coordinate with insurance companies/surveyors
- Prepare and submit claim documents
- Get approvals and ensure timely claim settlement
4. Workshop Coordination
- Assign repair work to technicians
- Monitor repair progress and quality
- Ensure adherence to BMW service standards
5. Spare Parts & Costing
- Identify and order required spare parts
- Estimate labour and parts cost
- Control turnaround time (TAT)
6. Customer Updates & Delivery
- Provide regular status updates to customers
- Handle queries and complaints professionally
- Ensure smooth vehicle delivery after repair
Required Skills:
- Knowledge of automobile/motorcycle body repair:
- Experience in insurance claim processing:
- Strong customer handling & communication skills:
- Basic understanding of premium motorcycles:
- Problem-solving and coordination ability
Qualifications:
- Diploma / Degree in Automobile Engineering (preferred)
- 1-4 years experience in:
- Body shop / workshop
- Insurance claims
- Service advisor role