Key Responsibilities:
1. Customer Interaction:
- Diagnose root cause using tracking tools, carrier portals, and internal systems instead of providing generic responses.
- Provide accurate information and solutions to customer issues including transparent timelines, next actions, and set realistic expectations with customers.
- Escalate complex issues to other support teams when necessary.
- Own the case until final resolution and confirmation from the shipper

2. Record Keeping:
- Log all interactions accurately in CRM/ticketing tools with proper categorization & all relevant data for follow-up actions and future reference.
- Use approved templates while ensuring responses remain contextual and not robotic.

3. Product & Policy Knowledge:




- Stay up to date with product knowledge, company policies, and industry trends to provide accurate and timely information to customers.
- Communicate product updates or changes to customers as required.

4. Collaboration:
- Work closely with other teams to ensure customer issues are resolved efficiently.
- Share feedback and insights with team members to enhance service quality and efficiency.

Job Types: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹40,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Delhi)
🏢 ShipGlobal
📍 Delhi