Operations Management: Oversee daily housekeeping activities, ensuring high standards of cleanliness, hygiene, and maintenance in guest rooms and public areas.
- Staff Supervision: Train, mentor, schedule, and evaluate housekeeping staff (room attendants, laundry, public area attendants).
- Inspections: Conduct daily inspections of guest rooms, corridors, and public spaces to meet brand quality standards and safety policies.
- Inventory Control: Monitor and manage inventory levels for cleaning supplies, guest amenities, linens, and uniforms.
- Guest Service: Address guest requests and complaints efficiently, facilitating immediate resolutions.
- Reporting: Maintain department records, such as room status reports, and assist with inventory stock-takes.
- Coordination: Work with the Maintenance/Engineering department to ensure timely repairs.