Job description
Location: Pune
Experience: 6+ Months
Type: Work from Office
Salary: 2-5.5 LPA
Do you like being a part of a team that produces the most recent innovation? Do you have expertise in creating and administering solutions? If yes, we need someone to assist us in implementing our technology vision.
Skills Required:
- Knowledge of Storage & SAN fundamentals
- Solid and vast understanding of Fibre Channel and ISCSI technology
- The capability of working on HP Storage Products Online & Nearline
- At least one Operating system knowledge is required.
- Must have general knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
- General knowledge of networking concepts and iSCSI protocol is required.

Responsibilities:




- Understand the criticality of the issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
- Provide immediate technical response and expertise in restoring customer High availability environments.
- Develop and document detailed action plans to resolve issues despite limited information.
- Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated on all action plans and developments during the resolution process.
- Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics that are met /exceeded.
- Collaboration with other cross-functional groups i.e. L2, L3, Labs, Call Management, and Resource control to ensure timely resolution of issues
- Participate/prepare Post Incident Reviews with ASM/Account Team as required.
- Aptitude towards problem-solving and Troubleshooting skills on Tape Libraries, Libr

📌 Storage Support (Mumbai)
🏢 NetConnect Global
📍 Mumbai