Job description
- Managing incoming and outgoing calls from leads customer service inquiries
- Identifying and assessing customers related to our services achieve satisfaction
- Manage large amounts of incoming and outgoing calls as well as compliant calls
- Generate sales leads from received data base from your department hierarchy
- Provide accurate, valid and complete information by using the right methods/tools
- Meet target oriented and customer service team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies accordingly your process
- Proven customer support experience or experience as a client service representative
Requirements:
- Minimum Graduation with 2-5 years of experience as CCE with Tamil voice process:
- Familiarity with CRM systems technical knowledge for data updating in the system
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills in the voice process for this position
- Preferred ability to multi-task, prioritize and manage time effectively in the process
- Should be Proficient in Tamil and also other languages for this position advantage
Job Types: Full time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Kukatpally, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)