The Sales Counselor at Sakhiya Skin Clinic is responsible for guiding prospective and existing clients through aesthetic and dermatology treatment options, converting inquiries into consultations and treatment packages, and ensuring a high level of patient satisfaction. The role combines sales expertise with patient education and relationship management in a premium skincare setting.
Key ResponsibilitiesPatient Consultation & Counseling
- Attend walk-in, call, and online inquiries regarding skin and aesthetic treatments.
- Understand client concerns and recommend suitable treatments in coordination with dermatologists.
- Explain procedures, pricing, benefits, risks, and expected outcomes clearly and confidently.
- Build trust and maintain long-term relationships with clients.
and package upgrades.
- Upsell and cross-sell services based on client needs.
Lead Management
- Maintain accurate records of inquiries and follow-ups in CRM.
- Conduct regular follow-ups with prospective clients.
- Track conversion ratios and improve closing performance.
Customer Experience
- Ensure a smooth handover from counseling to treatment.
- Handle objections and resolve client concerns professionally.
- Maintain high standards of hospitality and service.
Coordination
- Work closely with doctors, therapists, and front desk teams.
- Coordinate appointments and payment processes.
Required Skills & Qualifications
- Bachelor’s degree in Marketing, Business, or related field (preferred).
- 1-3 years of experience in sales (aesthetic/healthcare industry preferred).
- Strong communication and persuasion skills.
- Target-driven and result-oriented mindset.
- Presentable personality with professio