At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Solutions Engineer - AWS Contact Center Practice will support pre-sales, solution development, and go-to-market initiatives within TTEC Digital’s AWS practice. This role focuses on designing scalable AWS contact center solutions, building customer-facing demonstrations, creating reusable technical assets, and enabling delivery teams with best practices and accelerators.

Location: Hyderabad, India

Key Responsibilities

Solution Development & Pre-Sales Support

Develop technical solutions and architecture diagrams for customer proposals and RFP responses.

Create detailed effort estimates and Scopes of Work (SOWs).

Translate business requirements into actionable technical delivery plans.

Support RFP/RFI responses with solution narratives and technical estimations.





Collaborate with Solutions Architects to refine and validate designs.

Demonstration & Proof-of-Concept Development

Build customer-facing demonstrations and POCs showcasing AWS contact center capabilities.

Create reusable demo environments and technical accelerators.

Develop reference architectures and implementation patterns for common use cases.

Enablement & Documentation

Produce technical documentation, solution guides, and best-practice materials.

Develop go-to-market collateral including solution briefs and white papers.

Maintain internal knowledge base of AWS contact center integrations and patterns.

Technical Expertise

Hands-on experience with Amazon Connect.

Robust knowledge of AWS services including AWS Lambda, Amazon Lex, S3, Amazon DynamoDB, and CloudFormation/CDK.

Experience developing integrations within Amazon Connect.

Experience with contact center platforms such as Genesys Cloud CX, Avaya, Cisco, or Five9.

Ability to create

📌 Principal Solution Architect (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad