Your role:
- Operational Support:
- Maintaining database of ESN and OR-OI list received form equipment sales division
- Sending pre-commissioning guideline based on equipment sales information received from equipment sales division.
- CSI creation in SAP by collecting all document along with GST certificate from customer directly or through dealer
- Creation and shifting equipment in SAP by collecting and providing all data
- Coordinating with Product Manger to create recent part number in SAP
- ECB parts + Labour job booking and communicating to Team Leader for forward planning
- Review of Service Contract after getting from CTS sales. Discuss with Team Leader and add contract into the system.
- Regular review of upcoming visits and helping team leader to make forward plan.

IN ORDER TO ensure timely service support towards customer complying the planning process.
- Customer Value:
- Improve customer response through effective coordination and communication
- Understand and resolve customer concerns by coordinating with Team Leader and Zonal Manager.




- Escalation at an appropriate level to resolve the customer concern.

IN ORDER TO ensure customer satisfaction and improve NPS
- Warranty failure support:
- Warranty parts booking against approved ROC in DREAMS and direct ROC database.
- Keep regular track and follow-up with logistics till delivery of the ROC material to customer.
- Regular update to customer about the status of the parts
- Communicate to Dealer and Team Leader for deputation of FSE to close the warranty call once parts delivered at site against ROC.
- Monitor ROC database and coordinate with TL, FSE and Dealer for timely closure of the ROC in ROC database.
- Claim registering, Preparation of necessary RMA and delivery challan and coordinate for sending back parts.
- All priority -I and Priority -II ECB must be booked and monitored for timely execution.

IN ORDER TO reduce mean time to repair (MTTR) improve response time
- Scheduling:
- Closing of charge

📌 Service Planner (Nagpur)
🏢 Atlas Copco Group
📍 Nagpur