Job Title: Hotel Receptionist / Front Office Executive

Location: Ujjain
Department: Front Office
Employment Type: Full time / Shift-based
Experience: 1-3 years (Hotel experience preferred)
Salary: 15k to 25k / month

Job Summary

We are seeking a courteous, well-groomed, and guest-focused Hotel Receptionist / Front Office Executive to manage front desk operations and deliver exceptional guest service. The role involves welcoming guests, handling check-ins and check-outs, managing reservations, and ensuring a pleasant stay experience.

Key Responsibilities
- Greet guests warmly and ensure a smooth check-in and check-out process
- Handle room reservations, cancellations, and modifications
- Maintain accurate guest records in the Property Management System (PMS)
- Coordinate with housekeeping, maintenance, and service teams for guest needs
- Handle guest complaints politely and escalate when required
- Manage billing, invoicing, and payment collection
- Ensure front desk area is clean, organized, and presentable at all times
- Follow hotel policies, SOPs,



and safety standards

Required Skills & Qualifications
- Minimum qualification: 12th Pass / Graduate in Hotel Management preferred
- Good communication skills in English & Hindi (additional languages a plus)
- Knowledge of hotel front office operations and PMS software
- Customer-centric attitude with problem-solving skills
- Well-groomed, confident, and professional appearance
- Previous experience in hotels, resorts, or hospitality industry
- Comfortable working in rotational shifts, weekends, and holidays
- Ability to multitask in a fast-paced environment
- Friendly, patient, and service-oriented mindset

Working Hours
- Morning Shift
- Weekly off as per roster

Benefits (Optional)
- Competitive salary + service charge
- Staff meals & uniform
- Leave benefits as per policy
- Growth opportunities within the hotel group

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Ujjain)
🏢 Kumar HR Services
📍 Ujjain