Customer Support & Communication
- Handle customer complaints, questions, and feedback with patience and empathy.
- Provide accurate product/service information and assist customers throughout their experience.
- Maintain clear and up-to-date records of every customer interaction.
Outbound Calling & Meetings
- Make outbound calls to customers or prospects to follow up on support cases, confirm information, and gather feedback.
- Reach out to prospective clients for lead qualification and to schedule meetings or demos with the sales team. (e.g., introductory calls, appointment setting)
- Confirm meeting details with customers (date, time, agenda) and send reminders to reduce cancellations.
- Coordinate and update schedules for internal teams regarding confirmed customer meetings.
Coordination & Collaboration
- Work closely with sales, operations,
and technical teams to resolve customer issues or support meeting logistics.
- Escalate complex or unresolved issues to the appropriate internal stakeholders.
Performance & Process Improvement
- Achieve individual call and meeting scheduling targets.
- Record and report customer insights and trends to help improve service processes and product offerings.
Job Types: Full-time, Permanent
Pay: ₹22,000.00 - ₹30,000.00 per month
Advantages:
- Cell phone reimbursement
- Provident Fund
Application Question(s):
- What is your current salary?
- What is your notice period?
Experience:
- Customer service: 3 years (required)