The Customer Relationship Executive (CRE) manages and strengthens relationships with existing customers only. The role focuses on customer coordination, CRM-based operations, order management, and internal team coordination to ensure smooth delivery and billing—no new customer acquisition involved.
Key Responsibilities
- Regular calls and follow-ups with existing customers and project sites
- Understand requirements, confirm orders, and track dispatch status
- Coordinate payment follow-ups with the finance team
- Manage all activities through CRM (orders, follow-ups, complaints, reports)
- Ensure customer orders are placed into the production queue on time
- Coordinate daily with Production,
Finance, Dispatch, Sales Support, and MIS teams
- Prepare quotations and estimates for existing clients
- Coordinate approvals, measurements, BOQs, and maintain quotation TAT
Requirements:
- Experience in operations or customer coordination preferred
- Familiarity with CRM systems and basic reporting
- Good communication and coordination skills
- Organized, detail-oriented, and responsible approach