Purpose: Serve as the first point of contact for store visitors, managing initial impressions and administrative functions to support the luxury customer experience.
Key Responsibilities:
- Welcome visitors to the store with a warm, skilled greeting that sets the tone for their experience
- Manage phone inquiries and appointments effectively to optimize the sales team's time
- Coordinate transportation arrangements for clients including airport/hotel pickups and drops
- Process cash and card transactions accurately while maintaining meticulous financial records
- Liaise with the accounts team for daily cash reconciliation and reporting
- Maintain the visitor database with accurate contact and preference information
- Support the hospitality team in delivering welcome experiences for different visitor segments
- Manage the reception area to ensure it always presents a premium, organized appearance
- Coordinate with sales and BD teams to ensure smooth handover of visitors
- Handle administrative tasks such as correspondence and document management
KPIs:
- Customer greeting compliance with standards
- Accuracy of appointment scheduling
- Cash handling accuracy and reconciliation timeliness
- Visitor database completeness and accuracy
- Response time to inquiries
- Customer feedback on welcome experience
- Administrative task completion rates
Educational Qualification:
- Bachelor's degree in Business Administration, Hospitality, or related field
- Additional qualification in customer service preferred
Experience:
- 2+ years of experience in a front desk/reception role, preferably in luxury retail or hospitality
- Experience with cash handling and basic accounting procedures
- Customer service experience in a premium environment
Key Competencies:
- Professional Presence: Ability to project warmth, confidence and professionalism as the face of WITHIN
- Communication Excellence: Verbal and written communication skills with proper
📌 Front Desk Executive (Vasant Kunj)
🏢 Within Designs India
📍 Vasant Kunj
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