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Main Purpose:
To provide a consistently high level of service to Customers through the provision of a dedicated central point of contact for Service Management and problem resolution.

Main Duties and Responsibilities
- Participate in the Customer agreement of service and response standards and ensure that these standards are maintained or exceeded during program delivery.
- Develop excellent working relationships with Customer and Operational Functions, in order to influence the achievement and maintenance of service performance.




- Work in a cross functional capacity to ensure the activities related to various entities fit with customer requirements and Marken Network Guidelines, policies and procedures.
- Manage special requests from the customer for increased and enhanced levels of service or monitoring of shipment progress.
- Work with Customer logistics teams/departments, to develop and implement solutions for new business requirements in accordance with Marken Guidelines.
- Attend meetings with client on a periodical basis, to discuss program status and relevant service issues and concerns.
- Investigate incidents affecting shipments performance, work with Global Key Account team and QC/QA teams to generate appropriate responses to customer in the official Incident Reports.

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

📌 Track and Trace Associate (Mumbai)
🏢 UPS
📍 Mumbai