Job Title: Business Support Associate (Tele caller Executive)

Company: Medcity Study Abroad

Location:Muvattupuzha

Employment Type: Full time

General Overview of the Role

The Business Support Associate ( Tele caller Executive) plays a crucial role in ensuring smooth front-end support to students and parents who are interested in pursuing higher education abroad. The role focuses on lead generation, inquiry handling, CRM management, customer engagement, and coordination with internal teams to enable a seamless student journey from the first point of contact.

This position requires a professional who is target-driven, detail-oriented, and highly proactive in engaging with prospective students. The Business Support Associate acts as the first point of communication for inquiries and supports the counselling and marketing teams by ensuring the right information is provided at the right time.

Key Responsibilities

1. Lead Generation
- Initiate proactive outbound calls to potential students and parents to introduce Medcity Study Abroad’s programs, services,



and university partnerships.
- Research and identify prospective leads from various sources, including inquiry lists, online campaigns, and walk-ins.
- Qualify leads based on interest, eligibility, and intent to study abroad.
- Maintain a professional and informative communication approach while addressing initial questions.
- Ensure follow-up calls and lead nurturing activities are conducted consistently to convert inquiries into active leads.

2. Lead Calls & Conversion
- Conduct initial conversations with new leads, providing detailed information about available programs, visa processes, and counselling support.
- Assess each student’s academic background and career interests to recommend suitable study destinations and courses.
- Enter and update all lead details accurately in the CRM system, ensuring real-time tracking of interactions.
- Coordinate with the Counselling and Sales teams to hand over qualified

📌 Business Support Associate (Kochi)
🏢 Medcity Study Abroad
📍 Kochi