Additional Information
Job Number26007701
Job CategoryReservations
LocationCEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India, 122002
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Luxury Sales & Elite Services Job Family:

CRITICAL TASKS

Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of customers and co-workers.
- Follow company and department policies and procedures.
- Research questions and problems; refer complex issues to supervisor.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested.

Guest Relations
- Deliver an effortless customer experience by responding positively to customer questions, concerns, and requests.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate customer needs,



including asking questions to help discover sales opportunities and overcome objections based on knowing what your customer needs
- Provide a personalized service to our customers by recognizing and acknowledging status level and reason for travel
- Embrace loyalty and connect them to our brands or hotels at every opportunity.
- Support loyalty programs by enrolling customers at every prospect.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the customers' name, transferring contacts to appropriate person/department, requesting permission before placing the customer on hold, taking and relaying messages, and allowing the customer to end the contact.
- Advocate for your customers and display a true spirit to serve
- Demonstrate a global understanding of our brands and embrace the diversity of our guests.
- Use your empowerment to solve complex, escalated issues, start with an apology and use First Contact Resolution while addres

📌 Luxury Services Associate (Gurugram)
🏢 Marriott International
📍 Gurugram