A Chat Support Executive provides real-time customer service via live chat, resolving inquiries, troubleshooting issues, and improving user experience. They handle multiple conversations simultaneously, requiring robust communication, empathy, and technical proficiency to deliver prompt solutions. Key tasks include documenting interactions, escalating complex issues, and maintaining high customer satisfaction. Key Responsibilities
- Customer Support: Respond to customer queries in a timely, polite, and accurate manner via live chat.
- Problem Resolution: Troubleshoot issues, guide users through product features, and provide effective solutions.
- Multitasking: Manage multiple chat conversations simultaneously without sacrificing quality.
- Documentation: Maintain detailed,



accurate records of customer interactions and resolutions.
- Escalation: Identify complex issues requiring higher-level support and escalate them to appropriate departments.
- Product Knowledge: Maintain in-depth knowledge of products/services to provide accurate information.
- Feedback Collection: Gather customer feedback and share it with sales, marketing, or product teams.
- Age criteria 18 to 29 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,133.36 - ₹33,408.00 per month

Work Location: In person

📌 Chat Support Executive (Warje)
🏢 Softqube Technologies
📍 Warje